Red Funnel Reviews

Dirty
Overpriced
Late
Not ideal for people who are not great on there feet very steep stairs

Thank you to the lovely lady that helped me and my autistic son after my purse was stolen, i believe her name was Charlie

Redjet - lackadaisical turnaround in Cowes yesterday. 30-minute crossing (used to take 25 mins). Stopped just outside the harbour and bobbed about for a full five minutes before announcement to say maintenance taking place on another redjet and we'd have to wait! Why wasn't space cleared in advance for the incoming redjet? Because they just don't care! More than ten minutes late. What happened to the old reliability? Customer service has disappeared. Prices have gone up. Like it or lump it attitude.

Booked on 10.30 am ferry received text to say ferry running late so would be sailing on 11.30. Arrived at terminal at 10.30 only to be told text was a mistake. Eventually put on next ferry which sailed at 12.30!
Ferry very crowded and not a very pleasant experience overall.
Would not use again from choice

We were due to leave on the 9am crossing to the Isle of Wight 18.05.2022. We arrived at the port early and we were offered the opportunity to leave on the 8am ferry.
Our return ferry was to be 4.30pm but we received a text from Red Funnel informing us that our scheduled departure was delayed 50 minutes. We made for the check in as we had an engagement in Southampton that evening.
We were offered a place on the 4pm crossing (which was on time) but we were told it would incur a charge, which was only £3.50 however we thought it was unfair as our ferry would have been delayed. Why would they charge for that when it was their fault yet don't charge
for the earlier crossing when it wasn't their fault . We must add that the staff were okay, we were just a little confused at the charge. I did mean to click 3 stars but can't change it.

Hi I would like the following staff praised for there outstanding service to us over the recent weeks as my Partner has had to go to and from hospital in Sailsbury and had to have major spinal surgery

1st who manages the travel admin email for helping with discount codes and organising priority booking.

And all staff on the red falcon on the 6pm ferry from Southampton 10th may on the day my partner was discharged and in a lot of pain

2nd the car deck team who was so helpful and help with a wheelchair and lift

3rd most above and beyond help for all the staff in the signature lounge on this sailing making sure she was comfortable and could not of been any more helpful and caring and understanding

Thank you so much

Waiting to board the 0825 hours Redjet to Southampton and it was cancelled with about 10 minutes notice. Business meeting ruined and a waste of my day.

An overpriced boat packed full of people, elderly stood up and an empty "signature lounge" for those fools willing to pay even more!
We live on the Island and have used red funnel loads of times. I feel quite angry when I have to use them as I feel Islanders especially are completely ripped off, there has to be many young people and older alike who cannot even afford a piece of toast on red funnel let alone the crossing itself!
I have lost count of the number of times the very small number of ladies loos arent working, nobody appears to check the toilets throughout the crossing and they are often left in a disgusting state by the end of the trip.
The food is extortionately priced, if like us you get stuck on the boat for over an hour due to fog, don't expect to be offered any kind of tiny discount from the "cafe" in-fact they love it when people are stuck on the boat as it means they make more money in the cafe!
Finally when arriving home if you think you may be in a lucky position with your car, where you may just get off quickly - forget it. You could be sent around a different route which leads back onto the road other passengers have been sent, you have to give way to the right meaning you end up being last off the boat and spend 15 minutes stuck in traffic just to rejoin everyone at the back. When you look around and back at the boat it is being loaded with the next lot of passengers! If this is Red funnels idea of easing congestion in East Cowes it's an absolute s*** show. Moral here is get your own boat if you live on the island, over the period of your life here it will most definitely work out cheaper. ???

Only 1 star as that's the minimum you can give. I've been using the Red Funnel for over 10 years and I can't remember a journey that was in any way enjoyable, trouble free, on time. Extortionate pricing that should you have the misfortune to travel on the Festival weekend you would be better off just going to France. The onboard staff appear to be doing you a favour at every opportunity, should you ask for any information as to why you are delayed then you are often given a sharp response and an eye roll from the staff. I absolutely hate using it but there is little other option for us.

What a pathetically run Company this lot are. Avoid if you can. Very late, yet again, no semblance of any time keeping nowadays when I have to use this business which is many times a year. Exhorbitant food costs, I just a moment ago saw the face of a mother who had to pay £27 for 4 plates of junk and she thought the person on the till was actually joking. Often costs what equates to £50/£60 + per hour of sailing each way. Yet, you’ve guessed it, substantial profits generated as pretty much what other choice is available. A late timekeeping, costly run, “have a nice day” false and hollow platitude exuding disgrace.

This is a dreadful company who are incapable of running an efficient service. Once again, the Fastcat (sic) broke down on Sunday 3rd April around 1pm and there was no other vessel available except from East Cowes. No information provided as to when the next ‘cat’ might appear and no transport offered to the other side of the river. They are clearly not maintaining the vessels properly. Just as well they are not flying planes.

The service this evening has been appalling and terrifying for an extremely vunerable person still very concerned about Covid. There were no seats at all and people were standing in the halls. I usually sit outside but it is freezing this evening and very windy so this is not possible. I have ended up trapped in the signature lounge corridor by a group of rowdy men. I am the only person wearing a mask. There are only 4 people in the signature lounge - what a waste of space for them to make more money. Red funnel needs to seriously consider their mask policy and capacity allowed on board.

On both crossings we found getting food a drink an absolute nightmare due to closure of extra kiosks and minimal coffee machines etc. Also absolutely freezing on board which when you are sitting for an hour makes for an uncomfortable crossing.

Another year of cancellations by Red Funnel...Not a day goes by without at least one cancellation...amazing performance!

Well done red funnel on the consistent p@@@ poor service, cancel the 9pm ferry on 22/1 and do they put the replacement ferry on to cover it, no, make everyone wait three hours and get the midnight ferry, please employ someone who understands what customer service is as your woeful 2 star review says otherwise